Refund Policy for Cream Corporation (Pty) Ltd

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Last Updated: 01 February 2024

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1. Refund Eligibility

 

Cream Corporation strives to provide quality products and services to our clients. Refunds may be considered in the following circumstances:

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• Product or service not delivered as agreed upon in the contract.

• Significant issues with the quality of the delivered product or service.

 

2. Refund Requests

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Clients must submit refund requests in writing within 7 calendar days of the service delivery or identification of the issue. Requests should be sent to [finances@creamcorporation.co.za] and include relevant details and evidence supporting the claim.

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3. Refund Process

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Upon receiving a valid refund request, Cream Corporation will review the claim and respond within 14 business days. The review process may involve discussions with the client and an internal assessment of the service provided.

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4. Refund Approval

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If the refund request is approved, Cream Corporation will process the refund within 14 business days. The refund will be issued using the same method as the original payment unless otherwise agreed upon.

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5. Refund Denial

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Refund requests may be denied if:

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• The issue is not covered by the refund policy.

• The client fails to provide sufficient evidence to support the claim.

• The refund request is made outside the specified timeframe.

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6. Non-Refundable Services

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Certain products and services may be deemed non-refundable. These will be clearly communicated to clients before entering into a service agreement.

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7. Changes to Refund Policy

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Cream Corporation reserves the right to amend this refund policy at any time. Clients will be notified of any changes, and the updated policy will be posted on our website.

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8. Contact Information

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For any questions or concerns regarding our refund policy, please contact us at [admin@creamcorporation.co.za].

 

 

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Non-Refundable Products and Media Services

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1. Definition of Non-Refundable Services: Certain services provided by Cream Corporation are deemed non-refundable. Non-refundable services may include but are not limited to, the following: original designs, art, and images.

2. Communication of Non-Refundable Nature: Clients will be explicitly informed in writing or through the contract/agreement when a service is deemed non-refundable. The client's acknowledgement and acceptance of the non-refundable nature of the service will be obtained before commencement.

3. Reasons for Non-Refundable Designation: The designation of products and services as non-refundable may be due to various factors, including but not limited to:

   • The nature of the product or service requires upfront costs or resources.

   • Customisation or personalisation of deliverables.

   • The immediate or time-sensitive nature of the service.

   • Hygiene.

4. Client Agreement: By engaging with Cream Corporation for non-refundable products and services, the client acknowledges and accepts the non-refundable nature of the specific products and services as outlined in this text or the agreement or contract.

5. Exceptional Circumstances: In exceptional circumstances, Cream Corporation reserves the right to review and, at its discretion, consider refund requests for non-refundable products and services. Such circumstances may include documented cases of severe dissatisfaction or failure to meet agreed-upon product or service standards.

6. Amendments to Non-Refundable Services: Cream Corporation reserves the right to amend the list of non-refundable products and services at its discretion. Clients will be informed of any changes in advance, and the updated information will be made available through our website or other communication channels.

7. Contact Information: For inquiries or concerns regarding non-refundable products and services, clients may contact [admin@creamcorporation.co.za].